Job ID: A24242
Location: Beijing/Shanhgai/Guangzhou, Across China, China
Shell China aspires to be the leading international energy company meeting the energy requirements and contributing to the economic prosperity of China and our customers in an environmentally and socially responsible manner. Currently, we are one of the largest multi-
national companies in China. In addition, we are the top international oil company of lubricants manufacturer and marketer, LNG supplier, coal gasification technologies and bitumen supplier in China.
national companies in China. In addition, we are the top international oil company of lubricants manufacturer and marketer, LNG supplier, coal gasification technologies and bitumen supplier in China.
Shell products, services and our commitment to sustainable development are well regarded in China. We received a number of external awards in 2009, including awards for our high-quality products, good management and our social contribution, such as: Asia 200 – Multinational Award (Asia Wall Street Journal), Greener China Business Award (Business Week), Company of Best HR Management in China, Top 10 Environmentally Responsible Companies China Award and China Green Benchmark Company.
Responsibilities:
Provide technical service to OEM team for growing up sales proceeds, and build up and maintain technical relationship with key account to safeguards existing business.
Accountabilities:
• Provide general technical support to Line of Business (LoB) Sales and Marketing.
• Build up technical customer intimacy with top Key Accounts (KAs) in Auto OEM sector.
• Lead product Customer Value Proposition offering in Auto OEM sector.
• Provide ongoing technical support to Sales to maintain and gain business.
• Correctly specify appropriate Shell products to be used for specific applications, including the specification of equivalent Shell product to replace a competitor’s product, for all lubricants products.
• Quickly and accurately determine customer requirements for technical and product information to resolve the issue first time.
• Problem solving, troubleshooting and application advice for all front lines.
Accountabilities:
• Provide general technical support to Line of Business (LoB) Sales and Marketing.
• Build up technical customer intimacy with top Key Accounts (KAs) in Auto OEM sector.
• Lead product Customer Value Proposition offering in Auto OEM sector.
• Provide ongoing technical support to Sales to maintain and gain business.
• Correctly specify appropriate Shell products to be used for specific applications, including the specification of equivalent Shell product to replace a competitor’s product, for all lubricants products.
• Quickly and accurately determine customer requirements for technical and product information to resolve the issue first time.
• Problem solving, troubleshooting and application advice for all front lines.
Technical issues:
• Provide technical support during the market launch of new products.
• Prepare customer plant/equipment audits, lubrication surveys, and product rationalization.
• Audits and conduct field trials, as necessary to support the overall business strategy.
• Provide Health, Safety and Environment (HSE), Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements.
• Provide product application training & HSE advice to Sales & Customer Service Center (CSC) staff and customers.
• Receive referrals of technical problems or other customer contact from the CSC and work to resolve with the customer.
• Feedback to the CSC to ensure continual improvement in the fielding of enquiries and understanding of technical issues. Pro-actively up date CSC with key customer or product information.
• Liaise with Operational Portfolio Managers for product portfolio issues as appropriate. Manage portfolio harmonization process at customer level, including smooth conversion of customers caused by product introductions and retirements.
• Work with Product Application Specialists (PAS) in their market.
• Solve customer application problems that are complex.
• Transfer knowledge of customer applications & local field problem.
• Facilitate interface with Auto OEM sector OEMs & other Industry bodies on product application and development issues.
• Provide intelligence on new equipment & competitor product applications in their market.
• Run local field trials on new and established products to support Reasons to Believe.
• Feedback to PAS on: business cases, field trials, technical market information and trends, competitor activities, customer feedback.
• Provide technical support during the market launch of new products.
• Prepare customer plant/equipment audits, lubrication surveys, and product rationalization.
• Audits and conduct field trials, as necessary to support the overall business strategy.
• Provide Health, Safety and Environment (HSE), Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements.
• Provide product application training & HSE advice to Sales & Customer Service Center (CSC) staff and customers.
• Receive referrals of technical problems or other customer contact from the CSC and work to resolve with the customer.
• Feedback to the CSC to ensure continual improvement in the fielding of enquiries and understanding of technical issues. Pro-actively up date CSC with key customer or product information.
• Liaise with Operational Portfolio Managers for product portfolio issues as appropriate. Manage portfolio harmonization process at customer level, including smooth conversion of customers caused by product introductions and retirements.
• Work with Product Application Specialists (PAS) in their market.
• Solve customer application problems that are complex.
• Transfer knowledge of customer applications & local field problem.
• Facilitate interface with Auto OEM sector OEMs & other Industry bodies on product application and development issues.
• Provide intelligence on new equipment & competitor product applications in their market.
• Run local field trials on new and established products to support Reasons to Believe.
• Feedback to PAS on: business cases, field trials, technical market information and trends, competitor activities, customer feedback.
Requirements:
· Bachelor degree, prefer to Engine, Chemical engineering or Mechanical.
· At least three years work experience in auto/construction/chemical engineering field or a technical lubricants environment.
· Familiar with industrial equipment.
· Using Product & Application Knowledge Skill.
· Strong analytical and problem resolving capability.
· Good communication and interpersonal skill.
Application Deadline: Monday 08 August 2011
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell is an Equal Opportunity Employer.
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