Job ID: A24243
Requirements:
Application Deadline: Monday 08 August 2011
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell is an Equal Opportunity Employer.
Location: Beijing, Beijing, China
Shell China aspires to be the leading international energy company meeting the energy requirements and contributing to the economic prosperity of China and our customers in an environmentally and socially responsible manner. Currently, we are one of the largest multi-
national companies in China. In addition, we are the top international oil company of lubricants manufacturer and marketer, LNG supplier, coal gasification technologies and bitumen supplier in China.Shell products, services and our commitment to sustainable development are well regarded in China. We received a number of external awards in 2009, including awards for our high-quality products, good management and our social contribution, such as: Asia 200 – Multinational Award (Asia Wall Street Journal), Greener China Business Award (Business Week), Company of Best HR Management in China, Top 10 Environmentally Responsible Companies China Award and China Green Benchmark Company.
Responsibilities:
• Manage and lead Collections team and ensure debts are collected in a timely manner.
• Work closely with Sales on transitioning Collections responsibility from Sales to Collection team at the initial stage (for about 3-6 months).
• Ensure customer adherence to terms of payment for company products.
• Coordinate activities in conducting investigations and collecting delinquent accounts.
• Recommend best method of collection on delinquent accounts and initiate process with the Credit Manager.
• Maintain effective communication with sales force, customer service representatives and all other necessary personnel.
• Negotiate differences with customers and make arrangements for appropriate credit or payment.
• Develop a good understanding of the issues involved and proactively find solutions.
• Ensure that the Collection team integrates seamlessly with Credit Specialists as Credit Specialists will require updated information prior to seeking approvals for block order release.
• Ensure that the Collection team flags out in a timely manner any negative issues from customers such as financial difficulties to the Credit Analyst so that the Credit Analysts can take proactive actions such as reducing the Credit Limits if the situation so warrants.
• Own the Key Performance Indicator (KPI)’s for Collections for Various Class of Business (CoB)’s.
• Establish plan to meet/exceed Collection KPI’s.
• Execute the Collection process in accordance to Streamline process.
• Organize meetings with selected high risk or complex customers and documents process that improves customer payment cycle.
• Provide Credit Management Information (MI) & Process Analyst relevant monthly Collection Analysis with analysis on Collection trend.
• Coordinate training efforts for new hires, refresher classes and new systems or process rollouts.
• Work closely with Sales on transitioning Collections responsibility from Sales to Collection team at the initial stage (for about 3-6 months).
• Ensure customer adherence to terms of payment for company products.
• Coordinate activities in conducting investigations and collecting delinquent accounts.
• Recommend best method of collection on delinquent accounts and initiate process with the Credit Manager.
• Maintain effective communication with sales force, customer service representatives and all other necessary personnel.
• Negotiate differences with customers and make arrangements for appropriate credit or payment.
• Develop a good understanding of the issues involved and proactively find solutions.
• Ensure that the Collection team integrates seamlessly with Credit Specialists as Credit Specialists will require updated information prior to seeking approvals for block order release.
• Ensure that the Collection team flags out in a timely manner any negative issues from customers such as financial difficulties to the Credit Analyst so that the Credit Analysts can take proactive actions such as reducing the Credit Limits if the situation so warrants.
• Own the Key Performance Indicator (KPI)’s for Collections for Various Class of Business (CoB)’s.
• Establish plan to meet/exceed Collection KPI’s.
• Execute the Collection process in accordance to Streamline process.
• Organize meetings with selected high risk or complex customers and documents process that improves customer payment cycle.
• Provide Credit Management Information (MI) & Process Analyst relevant monthly Collection Analysis with analysis on Collection trend.
• Coordinate training efforts for new hires, refresher classes and new systems or process rollouts.
Requirements:
• At least 5 years experiences in Sales or Debt Collection Team.
• Perform Collection Team Leader roles will be an advantage.
• Possess basic knowledge of financial accounts and local law.
• Excellent communication and negotiation skills with sound analytical and risk analysis.
• Ability to work effectively under deadline pressure.
• Ability to work effectively under deadline pressure.
Application Deadline: Monday 08 August 2011
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell is an Equal Opportunity Employer.
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